Frequently Asked Questions
Shopping with Chairso
What is the quality like for your products?
We are committed to ensuring all of our products are made to the highest standards and provide incredible value for money. Our reproductions are made to be excellent quality with the best materials sourced globally.
Are the chairs on your site originals?
No, we sell high quality reproductions of mid-century modern classics that have now entered public domain. These reproductions are premium quality, made to the highest standards using full grain Italian leather and beautiful craftsmanship.
Do you have a showroom?
No, in order to keep our prices so low, we do not operate showroom facilities. You will find all the product information you need on our website. Product measurements are listed with every product and we take care to ensure our photographs are as accurate as possible.
Payment
What payment methods do you accept?
Chairso currently accepts Visa, MasterCard, Maestro (Switch), PayPal (Fees apply), Bank Transfers and Postal Cheques (UK Cheques only).
Why has my payment failed?
This could happen for a number of reasons. Please check that the card you are using is one we accept, your card details have been entered correctly and the balance is available in your account.
Where is my confirmation email?
We send out a confirmation email to you as soon as you order to confirm the details. If this hasn't arrived have a look in your 'junk' folder, as it may have gone there. If you still can't find it, contact us and we'll send another out to you.
Delivery
Can I pick up my goods myself?
No, due to health and safety and insurance policies we do not provide a collection service. We do endeavour to make sure our delivery is as cost effective as possible, with free delivery available on all orders, and an express delivery service is available at an extra cost.
Do you deliver outside the UK?
We do offer a delivery service to over 20 countries around the world, however costs will vary depending on the location and product ordered. Please contact us at sales@chairso.co.uk for details.
How is delivery arranged for my order?
Once you have successfully placed an order you will be sent an e-mail confirming receipt and details of your order. It is the customer's responsibility to check the confirmation email and notify us immediately of any errors at sales@chairso.co.uk. A follow up email will be sent once your goods have been dispatched.
How long will delivery take?
Deliveries take between 2-5 days for in-stock items. Other items are also available for pre-order, the specific lead times for those products can be found next to the price on the product listing.
What if I am not there when a delivery was attempted?
Couriers delivering lightweight goods will attempt to deliver twice (separate days) before items will be sent back to our warehouse, at which point you will be charged for us to re-deliver the goods. All heavy items are delivered using a 1 man delivery to the kerb-side or driveway. The delivery company will contact you to arrange a suitable day for delivery, if you confirm a day and miss your delivery you will be charged for the costs incurred.
All delivery times are only estimates and not actual dates, we are not held liable for any change in delivery times once an order has been placed. Should delivery time be delayed we do not accept liability of any consequential loss. We will always inform you if there is a delay in your order or if items are out of stock.
Orders/returns
Can I change/cancel my order?
If you wish to cancel or revise your order before the order has been dispatched kindly e-mail us at sales@chairso.co.uk as swiftly as possible quoting your invoice number and name. If the order has already been dispatched you will need to follow the instructions as per our Refunds & Returns policy.
I have received the wrong product/my product has parts missing, what shall I do?
Every care is taken to ensure your goods arrive in perfect condition, however if you receive your item damaged or faulty please contact our sales team immediately upon receipt via email at sales@chairso.co.uk. You have 3 days from the date of delivery to report any missing, damaged or faulty items, we are unable to process a claim for a replacement any later than 3 working days.
